Customer Operatons Administrator

Siamo Recruitment are recruiting on behalf of a well-established company based in Coventry, CV3.

Are you an experienced customer operations administrator looking for a new role at a new site in Coventry?

Job Spec: CUSTOMER OPERATIONS ADMINISTRATOR

Reports to: OPERATIONS MANAGER

ROLE ACCOUNTABILITY:

Processing orders
Liaise with Warehouse team
Revert to customer for out-of-stock items and alternative stock suggestions
Be initial point of contact for customers on telephone and email
Provide information for ongoing and awaited orders
Manage customer complaints
Arrange return of products, if necessary, due to picking errors or faulty/damaged items
Provide PODs when requested
Amend orders as required
Assist customers with identification of appropriate products
Develop a relationship with customers
Provide to customers specific pricing information
Ordering new stock
Management of incoming containers
Dealing with Conquest Shipping
Arranging delivery of container to warehouses
Preparation of Customs paperwork including:
Plastic Declaration Document - using Port Health’s Philis portal
Import Instructions
Amendment of Commercial Invoices to include additional information
Input of received stock onto Orderwise
Management of outgoing containers
Preparation of US tax paperwork
Preparation of Packing Lists and Commercial Invoices
Researching value of returned items at date of purchase
Responsibility for exports
Preparation of commercial invoices, packing lists
Preparation of Declaration of Omission of Items from EU Regulation 284 – 2011
Preparation of EU Regulation 284 – 2011 Annex for melamine products
Location of relevant melamine test certificate/s
Preparation of Suppliers Declaration
Liaison with Chamber of Commerce for preparation of Certificate of Origin and official stamping of documents
Ongoing liaison with haulier and customer
Usage of customer-specific transportation portal
Maintenance of system backup
Collation of Order Paperwork
Obtaining POD for order and saving in appropriate folder on Z: Drive
Assisting the Commercial Co-ordinator with Retail order management
Opening and closing the warehouse
Organisation of ongoing stock check
Preparation of stock check sheets
Inputting stock check results
Arrangement of relocation of stock from external warehouse(s) to the appropriate WarehouseQUALIFICATIONS:

Working knowledge of supply chain management systems e.g. Order-wise, SAP
Knowledge and proven ability of all computer software
At least 2/3 years’ experience of face to face customer service liaison and development of relationships
Strong communication skillsRENUMERATION:

Excellent Salary
25 days Annual Holiday plus Statutory
Pension Plan
Free car parkingPAY:
£25,000 - £28,000 (Depending on Experience)

WORKING HOURS:
Monday to Friday 08:30 - 16:30

If you think you are the right candidate for the role then please contact me NOW on (phone number removed) or (phone number removed)
Or email your CV over to (url removed)