Graduate Global Support Analyst x 10

Graduate Global Technical Support (x10 roles)

Our Global Technology client is expanding their Graduate and Early Careers teams in Belfast, although please note they do operate a highly flexible working environment.

This is a complex, global environment where your learning and development will be supported. Where in the longer term you will have opportunities to advance your career, into several areas including advanced support or product teams.

We are looking for people who:

Are really motivated by technology – you work in technology and then come home to play with new technology for fun!

You are career minded – you are ambitious and want to work for a company for the long term, where you have a choice of opportunities and internal career paths are varied

You enjoy challenge – this is a large, complex client with over 1500 product lines. Every day will bring both challenges and the opportunity to learn something new.

Excellent communications – with the ability to bring calm to support situations, with a customer first focus.

Technically this is a varied environment, but if you have experience of any of the technology below OR are a Graduate with a very specific interest on working with these technologies then please reach out for more information:

Linux (or any Unix flavour)

Docker – or similar navigation tool

Casandra – or any Database administration tool

Networking / Security – TCP/IP, SSH or similar products

You will:

Provide remote technical support (via telephone or online) for identified products 24 x 7, as well as on-site support to customers when required. There will be weekend cover every 6th to 8th weekend, but in return you will work in a highly flexible environment.

You will resolve customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers. You will have multiple internal escalation points, so you will have support.

You must have:

Bachelor’s degree in a technical field (e.g. Engineering, Computer Science, Networking) from a four-year college or university 

In return you will get:

Long term career, in an environment which values staff professional development. A global environment it presents multiple, varied career paths in the longer term (Project Management, Product Specialist, SME, Quality Assurance Specialist, Account Management).

We have placed over 60 people with this company, and the major difference is the culture. This is a company which values their employees, where they recognise commitment and achievement, actively progressing internal talent.

You will support instantly recognisable global clients.

Excellent salary and package, including bonus, health insurance, wellness bonus (annual which you can spend on gym membership, equipment, spa day!), home equipment bonus etc.

Remote/Hybrid working

Formal training and onboarding support. This is a complex environment and there is a structured learning programme in place, with support from the local management team