Insurance Change Analyst

Insurance Change Analyst

We are seeking a skilled professional to support and drive changes across multiple applications, focusing on delivering high-quality outcomes and business value. This role involves reviewing and documenting application changes, capturing and assessing requirements, and evaluating potential impacts and risks associated with changes. You will ensure clear communication of changes to stakeholders and contribute to configuring applications as part of the change management process. You will act as a liaison between internal and external technical teams, ensuring coordination and communication throughout the change process. Additionally, you will conduct system integration testing, support user acceptance testing, and post-implementation reviews to assess the effectiveness of changes.

Key Responsibilities:

Support small change across multiple applications, focussing on delivering quality and value.
Review change requests submitted by the business and effectively capture and document requirements.
Assess and evaluate changes to applications to identify potential impacts and risks.
Ensure effective communication to relevant stakeholders including the status of their current change requests, and progress of inflight changes
Effectively configure applications (where possible) as part of the change management process.
Complete system integration testing and in some cases, user acceptance testing.
Conduct post-implementation reviews to evaluate the success and effectiveness of implemented changes.
Update and create knowledge-base articles to document change and support future change.
Find pragmatic and creative ways to balance system / workload constraints to meet user & business needs across complex multi-application environments.
Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the change process.
Work in compliance and alignment with the change management processes.
Perform other duties required by the Application Change Manager or other senior management which are not included above, but which will be consistent with the role.
 
Essential

Experience working in a Change Delivery environment either as a business SME, or system administrator
Excellent communication/interpersonal skills and experience working with Technical and Business stakeholders.
Thrives on change and demonstrates a “can-do” attitude.
Ability to take ownership and facilitate decisions.
Ability to challenge and ask meaningful questions to ensure the right requirements are captured and a fit for purpose solution delivered.
Enthusiastic, driven, self-motivated with a focus on quality and delivering value.
Highly motivated self-starter.
Creative, co-operative and collaborative.
 
Desirable

Experience of Agile methods and frameworks such as DevOps, Kanban, Lean, SCRUM.
Experience documenting requirements in User Story format.
Experience documenting Acceptance Criteria.
Hold relevant IT Change Management certification/s, such as ITIL, APMG Change Management
Understanding and experience in using appropriate tooling; e.g. Jira, Confluence
Understanding of data protection risk and knowledge of the UK GDPR.
Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software.
Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.
 
Why Join Us?

Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days
 
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
#HP
 
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