Network Services Engagement Lead

Join us as a Networks Engagement Lead

In this new role, you’ll be part of the Network Services front door Team, who are responsible for all front door customer engagement from domains, feature teams, programmes and projects that require network services

As such, you'll contribute to the operational health of the platform, covering all aspects of service, including risk, cost, and people

With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible

What you'll do

As a Networks Engagement Lead, you’ll be assisting customer projects in the fulfilment of requests for network change. You’ll be helping maintain the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you’ll be:

Making sure that the platform integrity is maintained in line with technical roadmaps

Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes

Planning work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time

Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the technical teams to understand and focus on customer outcomes

Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

The skills you'll need

Innovation and customer experience sit at the heart of this role, so we’re looking for someone with broad knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. You'll work well under pressure, and have the ability to analyse issues, and collaborate with the necessary teams to ensure efficient resolution.

We'll expect you to have solid experience of continual service improvements, and general technical experience and knowledge of the Fortinet firewall, traffic management systems F5 and AVI.

You'll also bring:

Technical knowledge, including platform, technology, products and domains

An understanding of operational principles

Excellent communication skills, with the ability to communicate complex technical concepts clearly to customers and colleagues, including management level

Good collaboration and stakeholder management skills

A good background working in an Agile or DevOps environment focused on continuous delivery and continuous integration, with valuable experience in scaled Agile methodologies such as SAFe

Experience of software defined networking, including Cisco ACI and VMware NSX/NST, as well as Cisco routing and switching, including LAN or WAN

A working knowledge of ServiceNow and Jira