Technical Document Specialist

Technical Document Specialist

Job purpose:

Working as part of the Application Change Management Team, this role will support documentation preparation to support application change and configuration across multiple applications used within the Underwriting & Schemes division within the PIB Group.

Key Responsibilities:

Support the creation and maintenance of technical documentation including policy wordings, IPIDs, notices of change, policy schedules, certificates, policy related letter/email templates.
Review change requests submitted by the business and effectively capture and document requirements.
Ensure all technical documentation complies with company standards and guidelines and is accurate, comprehensive, and kept up-to-date.
Support document changes across multiple applications, focussing on delivering quality and value.
Assess and evaluate changes to documentation and applications to identify potential impacts and risks.
Ensure effective communication to relevant stakeholders including the status of their current requests, and progress of inflight changes.
Effectively configure applications (where possible) as part of the change management process.
Undertake proof reading or system integration testing and in some cases, user acceptance testing.
Update and create knowledge-base articles to document processes and support future change.
Find pragmatic and creative ways to balance system / workload constraints to meet user & business needs across complex multi-application environments.
Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the change process.
Work in compliance and alignment with the change management processes.
Perform other duties required by the Application Change Manager or other senior management which are not included above, but which will be consistent with the role.

Essential

Experience working in a Change Delivery environment either as a document specialist, business SME, or system administrator.
Proficiency in using documentation tools and software such as Adobe Pro and Word.
Excellent communication/interpersonal skills and experience working with Technical and Business stakeholders.
Thrives on change and demonstrates a “can-do” attitude.
Ability to take ownership and facilitate decisions.
Ability to challenge and ask meaningful questions to ensure the right requirements are captured and a fit for purpose solution delivered.
Enthusiastic, driven, self-motivated with a focus on quality and delivering value.
Highly motivated self-starter.
Creative, co-operative and collaborative.
Keen eye for detail.

Desirable

Experience of Agile methods and frameworks such as DevOps, Kanban, Lean, SCRUM.
Holds relevant IT Change Management certification/s, such as ITIL, APMG Change Management
Understanding and experience in using appropriate tooling; e.g. Jira, Confluence
Understanding of data protection risk and knowledge of the UK GDPR.
Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software.
Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.

REF-(Apply online only)