3rd Line Support Engineer

Role: 3rd Line Support Engineer – Join a Leading MSP!

Location: Gloucester (Hybrid Working)

Salary: Up to £45,000

Are you a skilled 3rd Line Support Engineer looking for a role where your expertise will be valued, your development will be supported, and your impact will be recognised? My client is a forward-thinking Managed Service Provider that prioritises cybersecurity, innovation, and outstanding customer service.

Why Join?

Work with cutting-edge cloud technologies across multiple vendors.

Be part of a team that values collaboration, continuous learning, and professional growth.

Enjoy a flexible working environment with a mix of home, office, and client site work.

Competitive salary of £30,000 - £45,000, plus benefits including private healthcare, pension, and enhanced annual leave.

What You’ll Be Doing:

Providing expert 3rd Line support, handling escalations from the service desk and troubleshooting complex technical issues.

Identifying root causes of IT problems and implementing effective solutions.

Working closely with clients, offering high-quality support both remotely and on-site.

Assisting with IT project delivery, ensuring solutions are implemented efficiently and securely.

Collaborating with senior engineers and project teams on IT transformation initiatives.

Managing and maintaining cloud and on-premises infrastructure, including backups, security, and performance optimisation.

Escalating issues to third-party vendors when necessary and liaising with their support teams.

Producing high-quality technical documentation and sharing knowledge with colleagues to enhance team expertise.

Maintaining the security of internal and client information systems, following best practices and compliance guidelines.

Key Skills & Experience Required:

Strong experience with Windows Server (2016+), Microsoft 365 (Modern Workplace), Azure AD, Intune, and Autopilot.

Proficiency in networking (LAN, WAN, firewalls, wireless networks), including troubleshooting and configuration.

Experience with virtualisation (VMware/Hyper-V) and cloud platforms like Azure and AWS.

Knowledge of ITIL best practices and cybersecurity fundamentals.

Understanding of cloud migration strategies and hybrid cloud environments.

Experience working in a managed services environment is desirable.

Ability to diagnose and resolve performance, connectivity, and security issues efficiently.

Strong documentation skills and ability to communicate technical solutions clearly.

A proactive approach with a strong focus on customer service and problem-solving.

Additional Perks & Benefits:

Hybrid working – a mix of remote, office, and client site visits.

Ongoing training and certifications to advance your career.

Birthday leave, increasing annual leave with service, and death-in-service cover.

Opportunities to work on diverse IT projects and cloud migrations.

Who You Are:

You’re a proactive and adaptable IT professional who thrives in a fast-paced, customer-focused environment. You enjoy problem-solving, take ownership of technical challenges, and are always looking to expand your expertise.

Recruiter: Callum Thompson