Applications Engineer

Job Overview:

This role presents an excellent opportunity to enhance your existing technical knowledge or develop new skills and experiences. As a skilled engineer with customer-facing experience, you will have a passion for supporting customers and guiding projects from proof of concept to final delivery.
You are likely to have experience in roles such as: Application Engineer, Sales Engineer, Product Engineer, Support Engineer, or existing experience with mobile mapping solutions, 3D point clouds, LiDAR, perception software, Linux and networking.
Covering the UK, your responsibilities will include supporting existing customers’ hardware and software, supporting customer relationships, assisting with potential customers’ technical questions, and helping to demonstrate solutions when required. Additionally, you will be willing to support company growth in up-and-coming sectors and input on company direction.

Key Responsibilities:

· Provide pre-sales and after-sales support, addressing customer queries and resolving any issues in a timely manner, including handling RMA’s for hardware supplied.
· Support the following products – LiDAR, LiDAR perception software, Inertial Navigation, Georeferencing software with potential of adding more products to the support list.
· Help guide proof-of-concept projects to implementation.
· You will manage and update a support ticketing system.
· Contribute to marketing content through setting up demonstrations and example scenarios and recording data.
· Travel to occasional UK exhibitions, customers and suppliers for training and meetings.
· Work office hours, Monday to Friday, from 9:00 AM to 5:00 PM.

Key Skills:

· Technical Customer Support: Previous experience in providing technical customer support.
· Technical Experience –
o Knowledge of Linux (particularly docker) and networking.
o LiDAR sensors and understanding of 3D point clouds.
o MQTT experience.
o Knowledge of inertial navigation and Georeferencing.
o Robotics applications exposure.
· Communication: Exceptional written and verbal communication skills, essential for effectively defining issues and supporting customers.
· IT Proficiency: Competent in IT, with experience in CRM or ticketing systems tools being highly desirable.
· Initiative: Use your own initiative to find solutions when they are not readily available.
· Motivated: Self-motivated with a strong drive for supporting customers and company initiatives.
· Team Collaboration: Ability to work effectively within a small team while dealing with large corporations