Cloud Support Engineer

Hampton Wick
2 weeks ago
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Our client are seeking an Azure Cloud Support Engineer to manage and support cloud deployments, ensuring efficient, reliable, and secure operations. You will proactively monitor, troubleshoot, and resolve escalated issues while developing tools and automation to enhance efficiency.

Key Responsibilities

  • Act as a third-line support engineer, resolving complex cloud and application issues.

  • Monitor Azure resources, ensuring optimal performance and reliability.

  • Develop and maintain scripts (SQL, C#) for troubleshooting and automation.

  • Oversee Azure deployments, ensuring high availability, scalability, and cost optimisation.

  • Collaborate with development and support teams, documenting fixes and best practices.

    Key Skills

    Essential

  • Proven experience in third-line support or cloud troubleshooting.

  • Strong knowledge of Microsoft Azure, including monitoring tools and cost optimisation.

  • Expertise in SQL and C# for debugging, scripting, and issue resolution.

  • Experience supporting B2B Azure Cloud environments.

  • Familiarity with Azure Monitor, Application Insights, or similar tools.

    Desirable

  • Experience with DevOps tools (Azure DevOps, CI/CD, Terraform).

  • Knowledge of hybrid or multi-cloud environments.

  • Understanding of ITIL practices for incident and change management.

    Key Attributes

  • Excellent problem-solving skills and ability to handle critical incidents.

  • Strong communication skills, able to explain technical issues clearly.

  • Self-motivated, service-driven, and thrives on troubleshooting challenges.

  • Security-conscious, with a methodical approach to problem-solving.

  • Willingness to work out of hours if required.

    Benefits

  • Private Medical Insurance

  • Birthday Off

  • Purchase up to an additional 5 days of holiday

  • Employee Assistance Programme

  • Aim to finish work at 2pm on Fridays

  • Pension scheme via NEST.

    Please note this role is Office-Based

    Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

    March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

    Consultant: Donna Jackson

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