Head of Professional Services

Location: Park West, Dublin. 4 days p/w onsite initially

Salary: €80,000 - €90,000 base + 5% pension

Managed Services Experience required

The Role

This is a unique opportunity for a Professional Services Manager to establish and lead the company’s Professional Services division. Initially, you will have 1-2 direct reports, with the potential for further growth. The role is autonomous, offering exposure to various projects and minimal micromanagement.

Key Responsibilities:

Establish and lead the Professional Services division, driving best practices and operational excellence.

Manage and deliver IT migration projects, including on-premises to cloud transitions, security implementations, and client onboarding.

Oversee multiple projects simultaneously, ensuring successful delivery within scope, timeline, and budget.

Collaborate closely with the engineering team and senior leadership to align technical solutions with business objectives.

Implement and drive change management initiatives within the organization and for clients.

Provide commercial insight to projects, ensuring profitability and client satisfaction.

Act as a key point of contact for clients, ensuring excellent communication and service delivery.

Key Requirements:

Strong background initially as a Technical Project Manager or Consultant, within an MSP environment.

Hands-on technical experience with IT infrastructure, cloud migrations, and security projects.

Demonstrable experience in managing and delivering complex IT projects.

Excellent communication and stakeholder management skills.

ITIL certification and Azure certifications are highly desirable.

Experience in change management and process improvement.

Commercial awareness with the ability to balance technical and business priorities.

Work Environment & Benefits:

Based in the company’s new Dublin office in Park West

Hybrid work model: 4 days in the office initially, with flexibility over time.

Competitive salary package between €80,000 - €90,000 base.

5% matched pension, income protection + other benefits

High level of autonomy, with direct exposure to leadership and decision-making processes.

This is an excellent opportunity for a technically strong project manager who wants to build and shape a Professional Services division within a growing MSP. If you're looking for a leadership role with significant impact and career growth potential, apply today