IT Manager

The IT Manager will be fully responsible for leading and managing all IT activities within the company. The role involves ensuring the continuous improvement of IT processes, systems, and services to meet the company’s evolving needs. This position requires oversight of all IT-related functions, including system maintenance, resource allocation, and ensuring IT operations align with business objectives.

Job requirements

Maintain and update Employee and internal records in relevant systems to ensure accurate and reliable data.

Work closely with IT Support to ensure all IT systems and services operate efficiently and meet performance expectations.

Continuously review and improve IT processes to enhance system efficiency and reduce downtime.

Ensure company systems are maintained and updated regularly, including the oversight of hardware, software, and network infrastructure.

Manage the Monitoring of resources for IT systems and services to ensure sufficient capacity for current and future business needs.

Document all IT processes, activities, and communications in relevant systems (e.g., SupportDesk, SharePoint).

Monitor internal and external IT services to ensure performance aligns with business requirements and customer expectations.

Provide weekly reports summarising IT system performance, resource utilisation, and ongoing improvements.

Support the all departments by providing IT-related information and insights when required.

Address technical queries from internal and external stakeholders, providing solutions and escalating issues when necessary.

Provide support to uphold ISO 27001 and CyberEssentials Plus certifications

Supervise the IT Support Technician to ensure:

Timely completion of maintenance tasks.

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Progress in training and skill development.

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Adherence to IT processes and best practices.

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Proactively evaluate and implement emerging technologies to ensure the company remains at the forefront of innovation and maintains a competitive edge.

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Monitor end-of-life (EOL) equipment and software, and develop strategic upgrade plans to ensure continuous system reliability and security

Skill Requirements

IT Infrastructure and Networking

Knowledge of network architecture and protocols (TCP/IP, DNS, DHCP, etc.).

Proficiency in managing servers, storage, and data centres.

Familiarity with Azure cloud platforms.

Understanding virtualization and containerization (Hyper-V).

Systems and Software Management

Experience with operating systems (Windows Server, macOS).

Knowledge of Microsoft software (Office 365, InTune).

Manage and maintain Windows Active Directory (Hybrid)

Experience with Asset Management

Cybersecurity and Risk Management

Understanding cybersecurity frameworks (ISO 27001, NIST).

Knowledge of firewalls, IDS/IPS, and antivirus systems.

Incident response and disaster recovery planning.

Awareness of compliance regulations (GDPR, HIPAA, etc.).

Cloud Computing

Expertise in cloud services like SaaS, PaaS, and IaaS.

Managing hybrid or multi-cloud environments.

Cloud migration strategies and cost management.

IT Service Management

Familiarity with ITIL frameworks.

Experience with helpdesk systems and ITSM platforms (D365, SysAid).

Emerging Technologies

Ability to assess the impact of new technologies on the organisation.

Backup and Recovery

Managing backup solutions and disaster recovery processes.

Knowledge of data redundancy and business continuity planning.

Hardware Knowledge

Familiarity with server hardware, networking devices, and peripherals.

Experience troubleshooting and upgrading physical systems