MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk

Sherborne St John
1 week ago
Create job alert

Job Title: MSP Second Line IT Support Engineer
Location: Basingstoke, RG24 9RA
Salary: £33.2k - £38.5k subject to proven experience and qualifications
Job Type: Permanent - Full Time
We are looking for a Second Line IT Support Engineer with experience within a Managed Service Provider, NOC or similar external IT Support.
We are…
DISConsulting IT is a young and vibrant IT Managed Service Provider dedicated to serving small and medium-sized enterprises, charities, and non-profit organisations. With our passion for technology and unwavering commitment to excellence, we specialize in building, monitoring, and managing a diverse range of networks across the UK. Our goal is to deliver top-notch IT and Telecom services that empower our clients to thrive in today's digital landscape.
Join us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time.
Responsibilities:

  • Provide 1st and 2nd line support to customers
  • Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding)
  • Work with 2nd line team to triage IT Support requests
  • Provide mentorship and guidance to junior staff (1st line)
  • Complete on-site visits to customers independently
  • Carry out site audits and create technical documentation and knowledge base articles
    Experience:
  • Proven track record of great IT Support experience within an MSP, NOC or fast-paced environment is Essential
  • Experience providing support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms
  • Excellent written and spoken communication skills
  • Windows Server (Apply online only) (ADDS, DNS, DHCP, VPN)
  • Microsoft 365 (Exchange, Entra ID, Intune and SharePoint)
  • Virtual Server technologies (VMware, Hyper-V)
  • Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination)
  • Server and Workstation Hardware
  • Backup Solutions and Disaster Recovery
  • Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect)
  • Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti-Virus
    Requirements:
  • Technical support: 4 years of IT Support, or equivalent experience (required)
  • Valid UK Driving License, Own your own vehicle with the necessary insurance to enable Business Travel (Travel on behalf of the business is reimbursed)
  • Work Authorisation (UK)
  • Located reasonable commute to Basingstoke
  • Relevant IT certifications such as: Microsoft AZ-900 Azure Fundamentals, Microsoft MS-(Apply online only) Fundamentals
  • A-Level or equivalent (required)
    Benefits:
  • 25 days Holiday + Bank Holidays (with the ability to accrue additional 10 days holiday with service)
  • Work from Home opportunities after 6 months’ probation
  • Paid training
  • Exposure to a variety of technologies and environments
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Work Location: Hybrid remote in Basingstoke RG24 9RA: reliably commute or plan to relocate before starting work (required)
    Please click the APPLY button to send your CV and Cover Letter.
    Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 2nd Line Support, IT Engineer, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Helpdesk, IT Technician, ICT Support, Technology Support, IT Desk Support, IT Support Technician may also be considered for this role

Related Jobs

View all jobs

Network Practice Lead (MSP, VAR, Cisco, Fortinet, Palo Alto)

2nd Line MSP Engineer

Business Development Manager - MSP/IT as a Service

Business Development Executive

Junior Project Manager

Azure Engineer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cloud‑Computing Jobs for Non‑Technical Professionals: Where Do You Fit In?

Your Head in the (Right) Cloud Every major UK organisation—from the NHS to Formula 1 teams—now relies on cloud platforms to ship software, crunch data and delight customers. Amazon Web Services’ £8 billion data‑centre expansion alone is forecast to support 14,000 jobs per year and add £14 billion to GDP by 2028. Yet most headlines still spotlight DevOps engineers and Kubernetes gurus, leading many professionals to ask, “Is there a place for me if I don’t write code?” The answer is a resounding yes. Research by CompTIA shows net tech employment in Britain will rise another 1.7 % in 2024, and cloud skills top employers’ wish‑lists. Crucially, hiring managers say that around 40 % of cloud vacancies centre on governance, product, finance and client‑facing disciplines rather than hands‑on infrastructure. This guide reveals the fastest‑growing non‑technical roles, the transferable skills you already possess, and an actionable roadmap to join the UK’s booming cloud economy—no YAML files required.

AWS Cloud Jobs in 2025: Your Complete UK Guide to Joining the Engine Behind Modern Computing

From the smallest side‑project to the largest cinematic rendering farm, Amazon Web Services (AWS) powers a staggering share of the world’s compute workloads. In 2024 AWS passed US $100 bn in annualised revenue and opened the UK West (Manchester) region, adding to the existing London (eu‑west‑2) region. AWS now employs more than 6,500 people across the UK, spanning engineering, sales, data‑centre operations and professional services. The official AWS careers site lists over 1,200 UK vacancies at the time of writing, many tagged “cloud infrastructure”, “generative AI” or “sovereign cloud”. Whether you’re a graduate eager to automate infrastructure with CDK, a security specialist protecting hyperscale data centres, or a solutions architect helping FTSE 100 firms modernise workloads, this guide shows you how to land an AWS cloud job in 2025.

Cloud Computing vs. DevOps vs. Site Reliability Engineering (SRE) Jobs: Which Path Should You Choose?

Cloud computing has evolved from a niche concept to an essential backbone for modern businesses across virtually every industry. Whether a startup looking to scale quickly or a large enterprise aiming to reduce on-premise infrastructure costs, organisations are migrating applications and services to the cloud at an unprecedented pace. As a result, there’s a booming market for skilled professionals who can design, deploy, and maintain these cloud environments, fueling demand for cloud jobs at all levels. However, many aspiring cloud professionals find themselves confused by the overlap of terms like “Cloud Computing,” “DevOps,” and “Site Reliability Engineering (SRE).” While these disciplines share certain tools and philosophies, each one has a distinct focus. Understanding these differences can help you determine which career path fits your strengths, interests, and professional goals. In this blog post, we’ll delve into the nuances separating Cloud Computing, DevOps, and SRE. We’ll explore overlapping skill sets, outline typical job responsibilities, discuss salary expectations in the UK market, provide real-world examples, and offer guidance on how to break into these fields. By the end, you’ll have a clearer roadmap to identify where your talents and aspirations align, enabling you to pursue the right opportunities in this fast-growing sector. And if you’re ready to take that next step, head over to www.cloud-jobs.co.uk to explore the latest roles in these exciting domains.