Senior Infrastructure Engineer

The Shipowners’ Club is a mutual insurance association based in the City of London. We offer Protection & Indemnity (P&I), Legal Costs Cover and associated insurances to smaller and specialist vessel owners, operators and charterers around the world. Building on over 170 years of experience, the Shipowners’ Club provides tailor-made insurance packages for each operator according to their particular need.
We are now seeking a Senior Infrastructure Engineer to join us on a permanent basis. The successful candidate will be enthusiastic, a quick learner and have a desire to develop in a friendly and supportive Insurance company. This is a great opportunity for someone to join an friendly and evolving IT department, using their proven experience in on-premise and Azure architecture and eagerness to drive improvements in our Infrastructure to take us to the next level.
We also have a hybrid working model (minimum 2 days in the office).
If interested in this role, please send us your CV and covering letter outlining why you would be suitable for this position and your salary requirements to us. Salary is dependent on experience.
Overall responsibility of the Role:
To ensure the effective and efficient functioning of Shipowners' IT systems, taking a lead role in the provision of excellent customer service, technical support, and proactive maintenance and leading initiatives and small projects to enhance and upgrade technical infrastructure.
Senior Infrastructure Engineer - Role Responsibilities:

• Provide excellent customer service and 2nd and 3rd line support to customers to agreed Service Levels, including logging, triaging and reviewing Incidents, problems, Service Requests and Change Requests.
  
• Ownership of the diagnosis and resolution of complex IT issues, critical Incidents and events.
  
• Own, create, and maintain documentation for IT systems including technical guides, processes, procedures and department policies.
  
• Proactively contribute to, and be responsible for, the implementation of continuous improvement initiatives for the IT Support function and overall IT department
  
• Ownership of the delivery of agreed small technical IT projects and initiatives, planning and co-ordinating resources as required.
  
• Provide input to, and review, system design and architecture.
  
• Mentoring of junior team members and collaboration with cross-functional teams, with the potential for management responsibilities over time.
  
• Assist out-of-hours with support cover, release implementation, and critical issues.
  Senior Infrastructure Engineer - Skills & Experience Required:
  Must have extensive experience in:
  
• Azure and M365 administration including IAM, ESLZ, Intune, AVD & Exchange Online.
  
• Windows Server configuration, administration, troubleshooting.
  
• Virtualisation platforms (VMware, Hyper-V).
  
• Backup & Disaster Recovery (Veeam, Cohesity & Zerto).
  
• On-premise, cloud & hybrid Infrastructure design, implementation, management & monitoring.
  
• Enterprise hardware solutions and architecture (server, SAN, switch, VLAN, firewall).
  Proven experience in:
  
• Scripting & Automation (PowerShell).
  
• Change Management processes – Collaborate with the Change & Release Teams, supporting both projects changes as well as DEV/TEST environment requirements/issues/improvements.
  
• Security-first mindset – Knowledge of zero-trust architecture & vulnerability management.
  Nice to have experience in:
  IaC – Terraform, Bicep
  CI/CD – Azure DevOps, DevSecOps
  Containerisation (Kubernetes)
  Soft Skills:
  
• Problem-solving & troubleshooting: Quickly identifying and resolving complex issues.
  
• Communication skills: Explaining technical concepts to non-technical stakeholders.
  
• Project management: Planning and executing infrastructure projects
  
• Proactive mindset: See a problem and want to fix it, taking ownership
  Senior Infrastructure Engineer - Benefits:
  
• Personal Wellbeing Allowance of £1,250 per policy year
  
• Bonus potential of up to 10% of base salary per year
  
• Pension: employee puts in 5% company puts in 12%
  
• Healthcare with Axa PPP
  
• Group income protection
  
• Life Assurance
  
• 28 days holiday and 2 X ½ festive eve days
  Candidates must be eligible to work in the UK.
  Due to the large numbers of responses we receive, it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 3 weeks please assume you have been unsuccessful on this occasion